Frequently Asked Questions
Everything you need to know about your ZÜCA gear and accessories.
What makes ZÜCA frames unique for athletes?
Our patented frames are engineered from aerospace-grade aluminum, designed to double as a portable seat that supports up to 300 lbs, making them essential for high-impact sports and long tournament days.
Can I wash the fabric insert of my ZÜCA bag?
Yes, all ZÜCA inserts are removable and hand-washable. We recommend using cold water and a mild detergent, then air-drying to maintain the integrity of the water-resistant coating.
What is the standard shipping timeframe for sports gear?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days, though expedited options are available at checkout for urgent competition needs.
Do you offer a warranty on ZÜCA frames and wheels?
We stand by our quality. ZÜCA offers a limited lifetime warranty on frames and a one-year warranty on inserts and wheels against manufacturing defects.
Are ZÜCA bags compliant with airline carry-on regulations?
The ZÜCA Pro and ZÜCA Flyer models are specifically designed to meet FAA specifications for carry-on luggage. However, we recommend checking with your specific airline as dimensions can vary.
What is your return policy for unused products?
We offer a 30-day return window for products in new, unused condition with original packaging. Please note that shipping fees are non-refundable unless the return is due to a defect.